Effective Date: 08/08/2025
Last Updated: 08/08/2025

Cleanway Green (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use our cleaning services, website, and other communication channels.

1. Information We Collect
We may collect the following types of personal information when you contact us, request a quote, or use our services:

• Contact Information: Name, phone number, email address, billing address, and service address.

• Service Details: Information about your property, requested services, and preferred scheduling.

• Payment Information: Billing details and payment method (processed securely via third-party payment providers).

• Communication Records: Emails, phone call notes, or messages exchanged with us.

• Website Usage Data: IP address, browser type, pages visited, and cookies to improve your online experience.

2. How We Use Your Information
We use your information to:

• Provide and manage our cleaning services.

• Respond to inquiries and provide quotes.

• Process payments securely.

• Communicate about bookings, changes, and service updates.

• Improve our website, services, and customer experience.

• Comply with legal obligations.

3. Legal Basis for Processing
If you are located in the EU, we process your personal data under one or more of the following legal bases:

• Contractual necessity – to provide the services you requested.

• Legitimate interests – to improve our services and communicate with you.

• Legal obligation – to comply with applicable laws.

• Consent – when you agree to marketing or promotional communications (you may withdraw consent at any time).

4. Sharing Your Information
We do not sell your personal data. We may share your information only with:

• Trusted Service Providers: Payment processors, booking software, or subcontractors who help deliver our services.

• Legal Authorities: When required by law or to protect our rights.

All third-party partners are required to keep your information secure and use it only for the intended purpose.

5. Data Retention
We keep your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once no longer needed, data will be securely deleted or anonymised.

6. Your Privacy Rights
Depending on your location, you may have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your data.

• Restrict or object to certain processing.

• Request a copy of your data in a portable format.

• Withdraw consent where processing is based on consent.

To exercise your rights, please contact us at [Insert Contact Email].

7. Cookies
Our website may use cookies and similar technologies to improve functionality and user experience. You can adjust your browser settings to refuse cookies, though some features may not work as intended.

8. Security
We use appropriate technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no online transmission or storage system is 100% secure.

9. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third parties.

10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on our website with the revised “Effective Date.”

11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Cleanway Green
Email: [Insert Contact Email]
Phone: [Insert Phone Number]